Realities of the Machine Room: Why We Are Doubling Down on R&D and Field Support
In the vertical transportation industry, reputation is built on long memories and consistent performance . When a contractor or independent elevator company takes on a job, they aren't looking for vague marketing promises or high-level corporate jargon . They need specific outcomes: shorter lead times, clear engineering specifications, and hardware that performs exactly as advertised from delivery through inspection .
At Torin Drive North America, we understand the day-to-day pressure of the jobsite, tight construction schedules, unexpected modernization constraints, aging infrastructure, and strict inspector demands .
To better support our partners navigating these real-world challenges, we have significantly accelerated our operational footprint over the last 12 months . We haven't expanded our footprint to chase abstract industry trends . We’ve done it to put more technical muscle directly behind your projects .
Expanding the Engineering Footprint
Over the past year, Torin Drive North America has officially doubled the size of our Research & Development team.
More hands in R&D doesn't just mean more testing behind closed doors. For our customers, it translates directly to faster compliance checks, deeper system-level compatibility testing, and a streamlined path to solving complex modernization hurdles . When you are dealing with tight structural constraints in an existing building, you don't have time to guess if a replacement machine fits or aligns with existing components . Our expanded engineering depth means we can provide clear specs, verify retrofit paths, and deliver answers quickly when time is short .
““In several of our businesses, including Torin Drive NA, we are accelerating our investment in product innovation because we are listening to our customers and employees. This isn’t just about R&D, it’s about ensuring we deliver the technical depth that solves complex machine room challenges immediately.””
More Boots on the Ground
Product innovation is only half of the equation. Equipment built for the field must be supported in the field .
By the end of this month, we will have expanded our Field Technical Service team to its largest full-time capacity in company history.
We are actively scaling up our on-site troubleshooting, technical diagnostics, and lifecycle support across North America . Elevator machinery is complex, built with wearable parts, and subject to intense operational variables. Achieving reliable, best-in-class performance requires immediate access to expert support when a field crew runs into an unexpected variable on-site .
By nearly doubling our full-time field support staff, we are ensuring broader regional coverage and faster turnaround times . Our service-focused team is built to be responsive and solution-oriented, keeping your mechanics moving forward without losing valuable hours waiting on a callback .
A Consistent Commitment to the Work
We look at our business through the eyes of the operators who handle the hardware . Modernizing a traction system or managing a massive facility portfolio is never completely clean or simple . It takes reliable components, accurate technical data, and a supplier that sticks around long after the initial delivery .
By doubling our R&D capacity and aggressively expanding our field service coverage, we are reinforcing three core principles across our entire family of brands :
We understand your work. We know the precise demands of inspectors, superintendents, and project managers .
We build and supply equipment that performs. Every investment we make is aligned with jobsite reliability and component compatibility .
We support you before, during, and after install. From initial spec verification to long-term maintenance lifecycle support, we stand behind our hardware .
We are proud to scale our team to meet your project demands, and we will continue investing in the technical depth our partners rely on every single day .
Need technical specifications or support on an upcoming project?
Contact the Torin Drive North America Team Today!
Telephone: (901) 290-1600 Toll Free: (877) 622-2888 Email: torindrive@hyperion-solutions.com
